Shipping policy
ORDER PROCESSING:
Please allow 2 days to process your order. Expect an email within 3 days to let you
know your order is on the way!
LOCAL DELIVERY:
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses within 15 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 12pm during store hours 9am - 5pm will be delivered the next day. Orders placed outside of these hours will be delivered the following day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
Free Standard shipping for orders over $200.
| Shipping Option | Estimated Delivery Time | Price |
| Economy | 5-8 business days | $4.90 |
| Standard | 3-4 business days | $12.00 |
| Express | 1-2 business days | $47.00 |
REFUNDS, RETURNS AND EXCHANGES
As all of our items are custom-made, we do not accept returns.
In the event that your order arrives damaged in any way, please email us as soon as possible at kaiarosecollective@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at kaiarosecollective@gmail.com.