Returns & Repairs

We want you to love your Kaia Rose jewelry — truly. If something doesn’t feel right, or if life happens and your piece gets damaged or lost, we’re here to help. Our approach is simple: kind, human, and fair.

Returns

We do not currently accept any returns.  If your jewelry isn’t quite what you expected, let us know and we’ll try to make it right — no stress, no hassle.

Custom Orders

Custom-made items — including pieces from our Custom Charm Necklace Builder — are made just for you, which means they’re final sale.

That said, if something isn’t quite right, don’t hesitate to reach out. We want you to feel just as good wearing it as we felt making it.

Repairs & Replacements

Jewelry is meant to be worn, and we know that life happens. Whether your piece was lost, damaged, or simply loved a little too hard, we’ll do everything we can to help.

We handle repairs and replacements personally, case by case. Depending on the situation, we may offer:

• A repair of your current piece
• A replacement part (like a missing charm or chain)
• A discount toward a new piece

To request a repair or replacement: Email us at kaiarosecollective@gmail.com with a description of what happened — photos are welcome too. We'll get back to you with next steps, fast.

Our Promise to You

We built Kaia Rose on the idea that jewelry should be meaningful, lasting, and made with heart. That doesn’t stop when your order ships. If something ever goes wrong, we’ll be here to make it right — with kindness and care.

✨ Any questions? Reach out anytime: kaiarosecollective@gmail.com